If you bought your domain name through HOSTINGER, you need to point your domain name to SMTPServer in a different way before you can send an email. This article is about how to add three new CNAME records, which is what you need to do.
Step 1: Add your Domain to SMTPServer
You need to first add your domain to the SMTPServer portal. Choose the top left option ‘Add Domain’ for this.
Step 2: Choose the Number of IP
Choose the number of IPs you want to configure with this domain and choose the Order number (only if you have multiple orders) to continue.
Step 3: Copy DNS Records
Now you have three CNAME records that you need to add to your HOSTINGER. Copy these records.
Step 4: Go to DNS Management in HOSTINGER
First, you have to log in to your HOSTINGER account. Then you will have the dashboard of HOSTINGER.
Click ‘Domains’ from the top menu.
In the ‘My domains’ section click on ‘>’ of the domain where you want to configure.
Step 5: Add Your CNAME Records
You will find there are some already existing records there. If you find those are not important then you can delete them, otherwise, just skip them.
Choose ‘DNS / Nameservers’ from the left menu.
Under ‘DNS records’ you will find the existing DNS records which are already being added to this domain.
Now Add those records which you copied from SMTPServer.
Type: Choose CNAME Record from the dropdown list.
Name: From SMTPServer the Host data will be put here.
Target: From SMTPServer the Value data will be put here.
And then click ‘Add Record’.
When you add those records, all records will show like this in HOSTINGER.
Step 6: Verified by SMTPServer
Once you add all CNAME records in HOSTINGER successfully then come back to SMTPServer and choose the Domain option. Previously it was ‘Pending’ status. But once you add the DNS records now it will become Active (if not then please wait for 5 min to verify DNS records). Now you are ready to send mail.
Hope this article will be helpful for you. Or you can contact our support team.