If you bought your domain name through NameCheap, you need to point your domain name to SMTPServer in a different way before you can send an email. This article is about how to add three new CNAME records, which is what you need to do.

Step 1: Add your Domain to SMTPServer

You need to first add your domain to the SMTPServer portal. Choose the top left option ‘Add Domain’ for this.

1. Add domain from smtpserver dashboard

Step 2: Choose the Number of IP

Choose the number of IPs you want to configure with this domain and choose the Order number (only if you have multiple orders) to continue. 

2. Select number of IPs and order id

Step 3: Copy DNS Records

Now you have three CNAME records that you need to add to your NameCheap. Copy these records.

3. Copy the DNS details

Step 4: Go to DNS Management in NameCheap

First, you have to log in to your NameCheap account. Then you will have the dashboard of NameCheap.

5. Click on Domain List at left panel

Click the ‘Manage’ tab of that domain.

6. At the right side of your domain name click on MANAGE

Step 5: Add Your CNAME Records

You will find there are some already existing records there. If you find those are not important then you can delete them, otherwise, just skip them.

Choose ‘Advance DNS’ and then ‘ADD NEW RECORD’.

7. Click on Advanced DNS and then click on ADD NEW RECORD to start adding records

Now Add those records which you copied from SMTPServer.

Type: Choose CNAME Record from the dropdown list.

Host: From SMTPServer the Host data will be put here.

Value: From SMTPServer the Value data will be put here.

TTL: Automatic.

8. Adding DNS records as shown in smtpserver

When you add those records then all records will show like this in NameCheap.

9. All records are added to Namecheap

Step 6: Verified by SMTPServer

Once you add all CNAME records in NameCheap successfully then come back to SMTPServer and choose the Domain option. Previously it was ‘Pending’ status. But once you add the DNS records now it will become Active (if not then please wait for 5 min to verify DNS records). Now you are ready to send mail.

10. Domain is active at the smtpserver domain section

Hope this article will be helpful for you. Or you can contact our support team.
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