If you bought your domain name through Domain.com, you need to point your domain name to SMTPServer in a different way before you can send an email. This article is about how to add three new CNAME records, which is what you need to do.

Step 1: Add your Domain to SMTPServer

You need to first add your domain to the SMTPServer portal. Choose the top left option ‘Add Domain’ for this.

1. Add domain from smtpserver dashboard

Step 2: Choose the Number of IP

Choose the number of IPs you want to configure with this domain and Chose the Order number (only if you have multiple orders) to continue. 

2. Select number of IPs and order id

Step 3: Copy DNS Records

Now you have three CNAME records that you need to add to your Domain.com. Copy these records.

3. Copy the DNS details

Step 4: Go to DNS Management in Domain.com

First, you have to log in to your Domain.com account. Then you will have the dashboard of Domain.com. Click on ‘Manage’.

4. Click on Manage below the domain name

Click the ‘DNS & Nameservers’ tab from the side navigation menu to the left.

5. Click on DNS & Nameservers at the left panel

Step 5: Add Your CNAME Records

You will find there are some already existing records there. If you find those are not important then you can delete them, otherwise, just skip them.

Choose ‘DNS RECORDS’ and then ‘Add DNS Record’.

6. Click on DNS RECORDS tab and then Add DNS Record

Now Add those records which you copied from SMTPServer.

Name: From SMTPServer the Host data will be put here.

Type: Choose CNAME from the dropdown list.

Content: From SMTPServer the Value data will be put here.

TTL: 1/2 Hour.

Priority: Set as default.

7. Adding DNS records as shown in smtpserver

When you add those records then all records will show like this in Domain.com.

8. All records are added

Step 6: Verified by SMTPServer

Once you add all CNAME records in Domain.com successfully then come back to SMTPServer and choose the Domain option. Previously it was ‘Pending’ status. But once you add the DNS records now it will become Active (if not then please wait for 5 min to verify DNS records). Now you are ready to send mail.

9. Domain is active at the smtpserver domain section

Hope this article will be helpful for you. Or you can contact our support team.

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