If you bought your domain name through Namesilo, you need to point your domain name to SMTPServer in a different way before you can send an email. This article is about how to add three new CNAME records, which is what you need to do.

Step 1: Add your Domain to SMTPServer

You need to first add your domain to the SMTPServer portal. Choose the top left option ‘Add Domain’ for this.

1. Add domain from smtpserver dashboard

Step 2: Choose the Number of IP

Choose the number of IPs you want to configure with this domain and choose the Order number (only if you have multiple orders) to continue.

1. Add domain from smtpserver dashboard

Step 3: Copy DNS Records

Now you have three CNAME records that you need to add to your Namesilo. Copy these records.

3. Copy the DNS details

Step 4: Go to DNS Management in Namesilo

First, you have to log in to your Namesilo account. Then you will have the dashboard of Namesilo. Click on ‘My account’ menu.

4. Click on My account from Namesilo dashboard

Click the ‘domain manage’ from the right side menu.

5. Click on domain manager at account home page

Step 5: Add Your CNAME Records

You will find there are some already existing records there. If you find those are not important then you can delete them, otherwise, just skip them.

Choose the domain and click on the third (3) icon from the right to configure DNS.

6. At domain page, at right side of your domain name click on the blue globe symbol stating Manage DNS for this domain

Choose ‘CNAME’ in the Manage DNS option.

7. At Manage DNS section, click on CNAME to start adding DNS records

Now Add those records which you copied from SMTPServer.

Type: Choose CNAME Record from the dropdown list.

HOSTNAME: From SMTPServer the Host data will be put here.

TARGET HOSTNAME: From SMTPServer the Value data will be put here.

TTL: 7207.

8. Adding DNS records as shown in smtpserver

When you add those records then all records will show like this in Namesilo.

9. All records are added to Namesilo

Step 6: Verified by SMTPServer

Once you add all CNAME records in Namesilo successfully then come back to SMTPServer and choose the Domain option. Previously it was ‘Pending’ status. But once you add the DNS records now it will become Active (if not then please wait for 5 min to verify DNS records). Now you are ready to send mail.

10. Domain is active at the smtpserver domain section

 

Hope this article will be helpful for you. Or you can contact our support team.

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